Privacy Policy

Information we collect

• Account and contact details you provide (name, company, email, phone).
• Operational data you enter into the product (bookings, passengers, drivers, vehicles, invoices).
• Usage and device information needed to secure and improve the service (logs, approximate location from IP, browser type).

How we use information

• To provide, maintain and improve Transilex.
• To communicate about trials, support, security notices and product updates.
• To process payments and prevent fraud or abuse.
• To comply with legal obligations.

Sharing

• We do not sell personal information.
• We share data with subprocessors that help us run the service (hosting, payments, email, flight data) under contractual confidentiality and security terms.
• We may disclose information if required by law or to protect the rights, safety and security of Transilex, our customers or the public.

Retention & security

• We retain account and operational data for as long as your workspace is active and as needed for legal, accounting or security purposes.
• We use industry-standard safeguards, access controls and encryption in transit. No method of transmission or storage is 100% secure.

Your choices

• You can update profile information in-product, export operational data, or request deletion of your account by contacting us.
• Marketing emails include an unsubscribe option. Transactional and security messages may still be sent.

Contact

• Privacy questions: use the enquiry form on the contact page.
• If you are an operator using Transilex, passenger and driver data you store is processed on your behalf as the data controller; your own privacy notices apply to your customers.

Epic Transfers & Tours app

The staff mobile app has its own privacy notice. Read the Epic Transfers & Tours privacy notice.